Automated testers save techicians time

Fluke Networks has released OneTouch AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in about a minute, greatly reducing the time it takes to close network trouble tickets and ensure end-user satisfaction.

Traditionally, network technicians spend more than an hour using a variety of tools such as protocol analysers, PC utilities, and cable and network testers to solve network connectivity and performance issues, which provide limited, non-consolidated information. The OneTouch AT tester combines that functionality into a customisable, handheld tool with a one-button auto test feature that offers users a quick way to troubleshoot end-user issues that are said to generally take up 25 per cent of a network technician’s workday to resolve.

Fluke Networks’ vice president of the enterprise network analysis business, Gary Ger, says: “Connectivity and performance problems can hide in a variety of places throughout the network, and today’s frontline technician cannot be an expert in them all. When a trouble ticket is submitted, most organisations deploy a technician to fix the problem, but many do not have standardised testing processes, and today’s tools can be complex and time consuming. The automated OneTouch AT was specifically designed to address these challenges, saving an organisation, on average, approximately one man-week of troubleshooting each month.”

Fluke Networks         T: 020 79420721         www.FlukeNetworks.com

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