Syntel, a global provider of digital modernisation, information technology and knowledge process services, today announced that a new report from HfS Research has praised the scope and capabilities of the company’s automation platform, SyntBots. In the report, entitled “Syntel Is Driving A Holistic Approach To Intelligent Automation,” HfS Research Managing Director Tom Reuner profiles the SyntBots platform, Syntel’s strategic approach to automation and enterprise process and service delivery, as well as HfS’s views on the future of automation in the emerging “As-A-Service Economy.”

HfS asserts that Intelligent Automation is one of the most disruptive forces IT and business process operations has seen, contradicting the prevailing notion that the fastest, most efficient method of overcoming routine service delivery issues is to employ low-cost labour. According to the report, there has been a fundamental change in the time it takes organisations to deliver new solutions, and a shift in emphasis from cost reduction to the concept of “time to value.” 

“Legacy organisations simply can’t afford to take on long-term, multi-year transformation projects any longer, because speed is paramount in the new business environment,” said Reuner. “Deploying Intelligent Automation is no longer just about reducing cost, but is becoming an integral part of an organization’s journey into the Digital Age.”

Syntel CEO and President, Nitin Rakesh states that despite the best efforts of many global companies to remain technologically current, years of incremental upgrades and updates have left them with a patchwork of technology environment that may include decades-old legacy systems, a problem not faced by their newer digital competitors.

“The rigid architecture of legacy systems makes it difficult to develop innovative new products and services, and slows speed to market,” said Rakesh.  “For the majority of traditional organizations, digital modernisation means upgrading their legacy systems in order to create an agile infrastructure that is able to adapt to the new digital landscape.”

“We refer to this predicament as the challenges of the ‘two-speed world’, and one of the most effective ways to overcome it is to implement an automation-driven approach as delivered by the SyntBots platform, that reduces the cost of running the business and channelizes that savings into digital modernization initiatives,” said Rakesh.

According to the HfS report, Syntel is one of very few providers that has built out a holistic automation platform spanning IT operations, DevOps and business processes across the enterprise.

“The more the notion of Intelligent Automation matures and organizations accelerate their journey toward to the As-a-Service Economy, the more a holistic approach will become important,” writes Reuner.

The report goes on to state that, “Organizations must adapt their target operating models to cut across traditional organizational boundaries. Having the ability to drive automation across those boundaries will become a critical differentiator.”

HfS points out the nascent state of the Intelligent Automation market, as evidenced by a scarcity of client references.  The authors conducted interviews with several Syntel clients while preparing the report, and detail four automation implementations from Syntel clients representing the insurance, supply chain, and retail industries.

The report concludes by recommending that enterprises emphasise how experienced staff and domain-specific insights can be augmented by automation and a range of other innovative approaches, including cognitive engines, self-remediating systems and artificial intelligence.

Syntel’s Rakesh agrees. “In today’s disruptive environment, nearly every conversation we have ultimately leads back to the question of how to better serve the next generation of digital consumers,” said Rakesh. “Enterprises must look at automation as a strategic lever or risk falling behind their competition.”

The full HfS report can be downloaded at